Returns Policy

At Fashion Nestley, your satisfaction is our top priority. We understand that sometimes a product may not be the perfect fit, and we want you to shop with confidence, knowing that our returns process is simple, straightforward, and customer-friendly.

Eligibility for Returns

If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Please note that we are unable to accept returns on items that have been worn, altered, or damaged by the customer.

Certain types of products, such as custom-made gloves or final sale items, are not eligible for returns. We encourage you to carefully review your order and ensure the item meets your needs before making a purchase.

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with your order number, the reason for the return, and any relevant details. Once your return request is approved, we will provide you with a return authorization and further instructions on how to send your item back to us. Please do not send any items without first receiving a return authorization, as this could result in delays or complications in processing your return.

Shipping Your Return

When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. This ensures that your return reaches us safely and can be tracked throughout the process. Fashion Nestley is not responsible for lost or stolen packages that are returned without a tracking number.

Unless the return is due to an error on our part or a defective product, the customer is responsible for the cost of return shipping. For orders that qualify for a return due to defects or incorrect items, we will cover the return shipping costs.

Refunds and Processing Time

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. You will receive a confirmation email once your refund has been issued.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account. If you do not see the refund after 10 business days, we recommend contacting your bank or credit card issuer for further details.

Exchanges

If you need to exchange an item for a different size or style, please reach out to our customer service team at [email protected]. We will

Defective or Damaged Items

We take great pride in the quality of our products, but if you receive an item that is defective or damaged, we want to make it right. Please contact us within 14 days of receiving your order with a detailed description of the issue, and we will arrange a replacement or refund at no additional

Store Credit

If you prefer, we can issue a store credit instead of a refund. Store credits can be used for future purchases and are valid for one year from the date of issue. To request store credit, simply mention this in your return request email to [email protected].

Non-Returnable Items

Please note that the following items are not

• Custom-made or perso
• Final sale items or items mar
• Gift cards or promotional
• Items purchased from unauthorized sellers

Need Help?

If you have any questions about our returns policy or need further assistance, our customer service team is here to help. Feel free to reach out to us at **[email protected].

Thank you for choosing Fashion Nestley! We look forward to serving you again and helping you find the perfect pair